Two of India’s Largest Banks Have Robots Delivering Services

Published by , January 30, 2017 9:34 am

(Bloomberg) Two of India’s largest private sector banks, ICICI Bank Ltd. and HDFC Bank Ltd. are turning to artificial intelligence for a whole host of services. HDFC Bank has a humanoid, named IRA (Intelligent Robotic Assistant), who stands at the branch’s welcome desk, and is programmed to guide customers to the requisite counters. ICICI Bank’s Software Robotics is completing over 500 day-to-day banking processes, primarily focusing on compliance and verification work.

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