Two Bay Area Shopping Malls Trial Test Pepper Robot to Greet and Guide Customers

Published by , November 28, 2016 2:25 am

(Mashable) A pilot program with Softbank’s Pepper robots launched the week ahead of the Thanksgiving holiday at the Westfield Shopping Centre in San Francisco and Westfield Valley Fair mall in Silicon Valley, according to company spokespeople. This is the company’s start of a robotics partnership with North American businesses. The robots are simply greeting mall-goers and offering some “high-tech holiday cheer” in the form of a robot selfie. They’re also learning how to say “hello” in six languages and offering customers a chance to play an interactive game, a company press release stated.
SoftBank officials said come December, Pepper will be guiding shoppers to stores and restaurants with a map and directions. The San Francisco Chronicle reported the two malls are leasing two to three robots each during the pilot.

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