Singapore’s Hotel Industry Shifting to Robotics to Enhance Guest Experience

Published by , May 22, 2017 11:06 am

(ChannelNewsSeAsia) Singapore’s hotel industry has taken steps towards automation to enhance the guest experience and lift productivity. This shift is part of the Hotel Industry Transformation Map, an initiative developed and implemented by STB in partnership with the Singapore Hotel Association, Food, Drinks and Allied Workers Union and the Hotel Sectoral Tripartite Committee.
In the hotel of the future in Singapore, guests might be able to check in online ahead of arrival. A robot will serve them pre-ordered drinks, take their luggage up to their room and deliver room service orders. Room entry will probably be keyless, using a smartphone app.

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